About our Store

Why do I need an account?

To help us keep your information safe you do have to sign up for an account before you place an order.

How Do I Pay?

Choose to pay online via Mastercard, Visa or PayPal. All payments are processed through PayPal.

What if I don't have a PayPal Account?

A PayPal account is not required, when checking out "choose contact me to settle payment."

How is Shipping Handled?

All shipments are made F.O.B Calgary, Alberta or Stratford, Ontario. Unless otherwise specified, we ship by Canada Post. The following shipping rates apply to Canada and the US:

  • Most shipments: Flat rate of $9.95 plus GST
  • Sticks: $19.95 up to five sticks plus GST and $1.00 per stick over five plus GST

When are Prices Effective?

Prices listed on the website do not include the GST (Goods and Service Tax), PST (Provincial Sales Tax) or HST (Harmonized Sales Tax) GST, HST and or PST will be added to your purchases. Prices F.O.B. Calgary or Stratford, The Ringette Store reserves the right to modify prices without notice.

How Do I Change the Quantity of Items in My Cart?

If you want to order more than one item, first add the product to your cart. Click X Items in your cart (or View your cart if you're not a member or you haven't logged in). You can change the quantity of any item in your cart, and then click Update Quantity. If you want to take something out of your cart, simply click Remove beside that item and it will be deleted immediately.

Products with various sizes and colours, like clothing, will display an Add link on the product page once you put them in the cart. You can use this Add link to add more of the same size and colour to your cart (each time you click Add, another one is added).

Are Team Discounts Available?

We do consider team discounts. Call or email for more information.

Can I Return a Purchase?

No merchandise returns will be accepted without prior authorization from either the Calgary or Stratford store and must be returned to the store that authorized the return. Authorized returns are to be shipped prepaid and are subject to a 15% restocking charge, 25% when merchandise is soiled.